Every call answered, every patient routed safely.
A phone agent for behavioral health practices that answers every call, collects insurance, books intakes, and hands anyone in distress to a person immediately.
Why First Ring
New clients often call once. If no one answers, they call the next practice. General AI receptionists are not built to recognize distress or route someone to help.
Built for therapy and psychiatry practices that miss calls after hours or during sessions.
How it works
- 1
Set your rules
Hours, services, payers and who to call for escalations.
- 2
Go live
Forward your line; calls are answered instantly.
- 3
Review
Every call is summarized, and urgent calls reach your team right away.
What's included
- 24/7 answering
- Insurance capture and eligibility check
- Intake booking
- Escalation to on-call staff
- Warm transfer to 988 when needed
- Call summaries
Pricing
Clear prices, published up front.
Answering
$249 per location per month
Plus usage.
Answering and intake
$499 per location per month
Adds eligibility checks and scheduling.
Guides
Practical guides for practice owners and front desk teams. Each one shows the date it was published. See all guides
- After-hours call handling for therapy practicesGuide
- Crisis call protocol for front desks (988 warm transfer)Template
- AI receptionist vs answering service for healthcareArticle
- What missed calls cost a practice (calculator)Coming soon
- Is an AI receptionist HIPAA compliant?Coming soon
- Intake call checklist for psychiatry practicesComing soon
Questions
Do therapists need an after-hours answering service?
If you cannot pick up every call, yes. New clients often call once, and if no one answers they call the next practice. First Ring answers every call 24/7, books intakes and hands anyone in distress to a person right away.
Can an AI receptionist answer calls for a therapy or psychiatry practice?
Yes. First Ring answers calls for behavioral health practices, collects insurance, runs an eligibility check, books intakes and sends urgent calls to your on-call staff.
Does it handle crises?
It is designed to recognize distress and transfer the caller to a person or to 988 right away. It does not provide counseling.
Do callers know it is automated?
Yes. It says so at the start of each call.
Will you sign a BAA?
Yes.
How much does First Ring cost?
Answering is $249 per location per month plus usage. Answering and intake is $499 per location per month and adds eligibility checks and scheduling.
Which EHRs does it book into?
We start with a small set and add more on request.
Hear a sample call
Tell us a little about you and we will reply within one business day.